User Testing Round 04

The goal for this final round of user testing was to see how well the website’s user experience has improved through my redesign. To accomplish this, I used the same questions that I asked in my initial user tests on the current Yale School of Art website.

Scenarios

  1. You are thinking about attending Yale School of Art and are curious about the tuition costs. Find out how much tuition is.
  2. You want to attend an event at Yale School of Art and are curious about what events are coming up. Find out what the upcoming events are.
  3. You are attending Yale School of Art next semester and want to see what classes will be available. Find out what classes are available for Spring 2021.

Follow-up Questions

  • Did you find it relatively easy to find the information you were looking for on this website?
  • What do you like about this website? What would you change?

User 01

  • The user immediately clicked on the ‘Finances’ link in the menu, then quickly found the ‘Tuition & Fees’ section.
  • The user quickly found the ‘Events’ link in the menu, then immediately saw the Events Calendar and said they would look for upcoming events there.
  • The user looked through the menu links and clicked on ‘Academics’ saying that they assumed any information about classes would be under that link. Once on the page, they quickly found the ‘Courses’ section and said they’d go there to Spring 2021 classes.
  • They thought it was extremely easy to find the information they were looking for on this website.
  • They liked how easy it was to find everything on this website even though they usually have a hard time finding information. They said they wouldn’t change anything and really liked both how it looked and how it functions.

User 02

  • The user pointed at the ‘Finances’ link in the menu, then scrolled through the homepage, then returned to the top and clicked the ‘Finances’ dropdown, then clicked on ‘Tuition & Fees’.
  • The user looked through the menu navigation and clicked on the ‘Events’ link. Then they saw the Events Calendar and said that’s where they would look for upcoming events.
  • The user scrolled down to the footer and found the ‘Academics’ section, then clicked on the ‘Courses’ link.
  • They thought it was very easy to find the information on the website.
  • They liked the layout and thought that the colors supported the ‘art school’ theme. They also liked all of the links that the footer has and how easy it was to find quick information from there. The only thing that they suggested changing was adding some kind of hover effect to the navigation links and to make it more obvious what page you’re on.

User 03

  • The user immediately clicked on the ‘Finances’ menu link, then quickly found the ‘Tuition & Fees’ section.
  • The user immediately clicked on the ‘Events’ menu link, then said that they would use the Events Calendar to find upcoming events.
  • The user quickly found the ‘Academics’ menu link, scrolled over the ‘Courses’ section, but before clicking it, scrolled up and down the page to see if there were any better options. When they did not find one, they clicked on the ‘Courses’ section.
  • They said that they were able to find all of the information and that it was set up well so that they could find what they were looking for.
  • The thing that they liked the most about the website was how big the type is and how separated the sections are so that it’s really easy to follow the flow of the website. They also thought that the colors worked well together. They said that there is nothing that they would change about the website.